Certificate in

Conflict Resolution

Navigating conflict with confidence is essential in health and social care environments, where collaboration and communication directly impact outcomes. This CPD certified online course by LCHS equips professionals with the tools to identify, manage, and resolve conflict constructively—fostering safer, more respectful workplaces and improving service delivery.

Ideal for carers, nurses, support workers, managers, and anyone working in health and social care environments where interpersonal dynamics are key.

Duration: 60 - 120 Minutes | Flexible Duration
Mode of Study: 100% Online Learning Environment | Study from any location, on any device.
Certificate: Immediate digital certificate issuance upon completion
Unlimited assessment: Retakes at no additional cost

Course Price

£9,99

CPD Credits: 2

Key Features

100% online delivery—learn from anywhere, on your own schedule
Self-paced structure with easy-to-follow modules
Real-life emergency scenarios to apply practical skills
Structured into seven modules covering communication, emotional intelligence, legislation, and resolution strategies
Designed for health and social care professionals, managers, and support staff
Emphasizes practical techniques for managing conflict constructively in high-pressure environments
Includes interactive tools, real-world scenarios, and knowledge checks to reinforce learning
Expert-led content with step-by-step guidance
CPD-accredited certificate upon completion
Beginner-friendly—no prior experience needed

Learning Outcomes

Upon completion of this development material, learner will be able to understand:

1. Introduction: Why Conflict Resolution Matters in Health and Social Care
2. Understanding the Nature and Sources of Conflict in Care Settings
3. Types of Conflict: Interpersonal, Interprofessional, and Organisational
4. Early Signs and Stages of Conflict Escalation
5. The Impact of Unresolved Conflict on Patients, Staff, and Services
6. Principles and Goals of Effective Conflict Resolution
7. Communication Techniques for De-Escalating Conflict
8. Empathy, Active Listening, and Emotional Regulation in Conflict Situations
9. Conflict Styles: Avoiding, Accommodating, Competing, Compromising, Collaborating
10. Conflict Resolution Models: LEAPS, DESC, and Interest-Based Approaches
11. Handling Conflict with Patients and Families: Best Practices
12. Cultural and Ethical Considerations in Conflict Resolution
13. Documentation and Reporting Requirements in Conflict Scenarios
14. Training, Reflection, and Continuous Improvement in Conflict Management
15. Implementation and Importance of Comprehensive Training Programs and Continuous Improvement Strategies
16. Summary and Key Takeaways for Conflict Resolution in Health and Social Care

Delivered and Certified By

This program is delivered by the London Campus of Higher Studies – LCHS, a reputable institution committed to academic excellence and professional development. Upon successful completion, participants are awarded a certificate accredited by CPD, ensuring global recognition and alignment with continued professional development standards.

Frequently Asked Questions

Download Program Brochure

Who is this course suitable for?

This course is ideal for health and social care professionals at any level who want to deepen their understanding of respectful care, including support workers, caregivers, and administrative staff.

How do I enroll in the course?

You can enroll directly through the LCHS website or reach out to their admissions team for guidance. Enrollment is straightforward and always open.

Will I receive a certificate?

Yes! Upon successful completion, you’ll receive a CPD UK-accredited certificate by London Campus of Higher Studies – LCHS —a valuable addition to your professional portfolio.

How long does it take to complete the course?

Most learners complete the course in 1–4 hours, depending on their pace and schedule flexibility.

Do I need any prior qualifications?

No prior qualifications are needed. This course is designed to be accessible to anyone with an interest in caregiving.

Is this recognised by employers?

Yes, London Campus of Higher Studies – LCHS is an official member of renowned CPD certification service and CPD UK accreditation is widely recognised by employers across the health and social care sectors, adding credibility to your resume or career progression goals.

Conflict Resolution