Certificate in
Conflict Resolution
Overview
Navigating conflict with confidence is essential in health and social care environments, where collaboration and communication directly impact outcomes. This CPD-certified online course by LCHS equips professionals with the tools to identify, manage, and resolve conflict constructively—fostering safer, more respectful workplaces and improving service delivery.
Ideal for carers, nurses, support workers, managers, and anyone working in health and social care environments where interpersonal dynamics are key.
- 100% online delivery—learn from anywhere, on your own schedule
- Self-paced structure with easy-to-follow modules
- Real-life emergency scenarios to apply practical skills
- Structured into seven modules covering communication, emotional intelligence, legislation, and resolution strategies
- Designed for health and social care professionals, managers, and support staff
- Emphasizes practical techniques for managing conflict constructively in high-pressure environments
- Includes interactive tools, real-world scenarios, and knowledge checks to reinforce learning
- Expert-led content with step-by-step guidance
- CPD-accredited certificate upon completion
- Beginner-friendly—no prior experience needed
Upon completion of this development material, learner will be able to understand:
- What is the Importance of Conflict Resolution in Health and Social Care
- Types and Causes of Conflict and its impact in Healthcare Settings
- Role of Effective Communication in Conflict Resolution
- Practices for Resolving Conflicts in Health and Social Care Settings
- Legislations and Policies for Effective Conflict Management
- Importance of Emotional Intelligence and Resilience in High Pressure Environments
- Implementation and Importance of Comprehensive Training Programs and Continuous Improvement Strategies
- Takeaways from Conflict Resolution Learning
Designed with working professionals and learners in mind, the course offers flexible timing and duration, allowing participants to tailor their learning experience around personal and professional commitments. This ensures accessibility without compromising depth or quality.
This program is delivered by the London Campus of Higher Studies LCHS, a reputable institution committed to academic excellence and professional development. Upon successful completion, participants are awarded a certificate accredited by CPD, ensuring global recognition and alignment with continued professional development standards.
This certificate will bring you “Conflict Resolution” delivered by LCHS and Certified by CPD.
Information
Mode of Study
Online Platform
Duration
60 - 120 Minutes | Flexible Durtion
Delivered and Certified By
Delivered By
Certified By
Frequently
Asked
Questions
This course equips health and social care professionals with practical strategies to identify, manage, and resolve workplace conflicts constructively. It emphasizes communication, emotional intelligence, and legal compliance.
It’s ideal for carers, nurses, support workers, managers, and anyone working in health and social care environments where interpersonal dynamics are key.
Yes, the course is CPD-accredited and contributes to your Continuing Professional Development.
No prior qualifications are required. The course is accessible to learners at all levels.
It’s delivered fully online, allowing flexible, self-paced study from any device.
Modules include the importance of conflict resolution, causes and types of conflict, communication strategies, emotional resilience, relevant legislation, and continuous improvement practices.
Yes, a digital certificate is awarded upon successful completion.
